Sales with a Customer Success Edge
- Sales Development with a strong Customer Success foundation
- Builds trust quickly and uncover real business pain points
- Turns conversations into qualified pipeline and booked meetings
- Identifies upsell and cross-sell aligned to customer outcomes
- Focuses on booking, qualifying, and helping AEs close faster
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Core Principles for Driving Value
My approach to Sales is built on a foundation of principles I developed through years in Customer Success. I believe in proactive outreach, value-driven conversations, and deep curiosity about each prospect’s business. By combining data-informed insight with collaborative communication, I aim to uncover real pain points and spark high quality sales conversations. Whether it's cold outreach or working inbound leads, I bring a mindset focused on solving problems, driving engagement, and creating opportunities that move the business forward.
Click through the cards to view my guiding principles.
Professional Strengths
Prospecting
Targeting high-potential accounts to build and maintain a strong, qualified pipeline.
Strategic Messaging
Crafting clear, compelling outreach that resonates across channels.
Lead Qualification
Prioritizing outreach using data to assess fit, intent, and potential impact.
Cross-Functional Collaboration
Aligning with sales, marketing, and product to optimize GTM efforts.
Goal-Oriented Execution
Consistently meeting and exceeding pipeline and conversion targets.
Discovery & Objection Handling
Uncovering needs, addressing concerns, and driving conversations forward.
Key Achievements & Impact
Highlighting measurable results and successful initiatives from my career.
Generated $1.41M in new ARR through upselling and cross-selling across enterprise accounts.
Strategic Expansion
Onboarded 24 customers totaling $3M in ARR during the launch of Vercel’s v0 AI product.
High Impact Onboarding
Maintained a Customer Dollar Retention rate of 120%+ across a $9M+ portfolio.
Retention & Value Mapping
Customer Success Manager at Vercel
Owned the launch of the CSM Org for our AI Initiative, while maintaining a customer base from our core product offering, resulting in a double book of business: 56 accounts and $5.7M ARR
Developed onboarding motions, enablement documentation, training resources and assisted in the successful launch of website migrations across multiple industries
Customer Success Manager at Lyte
Managed and onboarded enterprise-level festival and event customers with a BoB of 22 accounts and $4M in ARR
Wore multiple hats as the Customer Success Manager, Technical Account Manager, Renewal Manager, and Upsell Opportunity Generator
Customer Success Manager at Thryv
Managed and onboarded 200+ small business accounts in most verticals and industries
Led an organization-wide initiative to identify upsell opportunities, resulting in 169% increase in MRR per account touched
Sales Development Representative at Syncfusion
Drove revenue pipeline through warm leads from our existing customer base
Exceeded daily quotas of outreach and touch points. Supported customers when necesary and generated pipeline for Account Executives
Chief of Communications, Marine Corps
Began my career by supporting infantry units with all things communications
Maintained $250k worth of gear, led 5 Marines, and supported over 20 successful joint operations
Get in Touch
Let's discuss how I can bring value to your team. Feel free to book directly to my calendar or email me below.
Continual Growth
A selection of books that have recently influenced my professional and personal development.
FinishedHow to Win Friends & Influence People
FinishedHow I Raised Myself From Failure to Success in Selling
FinishedThe New Model of Selling
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